Who Will Fill Your Shoes?
Skilled Supervisors Make Better Decisions ~ Give Your Supervisors APPA's Toolkit

As you know well, the educational facilities workplace is being transformed by increased competition, advancing technology, changing values, and a global economy. These changes have created new possibilities as well as vulnerabilities, and require supervisors who are willing and able to transform themselves to meet and adapt to each challenge. The traditional role of the supervisor/manager is no longer adequate. The new business environment demands leadership.  APPA’ s Supervisor’s Toolkit has been specifically designed to meet the needs of up-and-coming facilities professionals. It is a structured, open-ended, and pragmatic approach designed to help supervisors realize both personal and professional growth.

Supervisor's Toolkit Schedule

The Supervisors Toolkit is taught in the following modules: 

Module 1: Supervision, What Is It? Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision. 

Module 2: It's More Than "Adminis-trivia."Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management. 

Module 3: Communication, Let's Talk!Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process. 

Module 4: If It Weren't for the People.Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others. 

Module 5: Motivation and Performance.Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation. 

Module 6: Customer Service Triangle.Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations. 

Module 7: Leadership-Tools for success.

 

Workshop Fee: $550.00