The University of Iowa

Instructions for using the FM@YourService Portal

 

Once you access the portal, you will have the following options to choose from:

The GREEN button is used to report maintenance, custodial, and landscape services concerns. These requests do not require the user to enter an MFK. Examples of this work may include but are not limited to: lights that need repaired/replaced, a restroom sink that is draining slowly, pest issues, rooms too cold or hot, door issues, leaks or odors. A 5-digit reference ID number will be populated as the initial tracking number for these requests. When using this service and as work progresses, customers will be emailed when the job is started, the job is awaiting materials and when the job is complete. Work requested using this option is considered a routine or urgent work order priority.


The YELLOW button is used for departmentally funded work to be routed to Facilities Management via FM Requisitions. Examples of this work may include but are not limited to: keys to be made, estimates for Key and Access Services, and additional electrical outlets requested in a departmental area. Once estimates have been finalized by all parties, the signed estimate needs attached to the FM Requisition. Work requested using this option is considered a routine or urgent work order priority.
 

The BLACK button is used for departmental requests to plan and design, construct, or renovate space/systems.  Services are provided by Campus Planning and Development and Design and Construction.  Examples of this work include but are not limited to: requests to renovate space (offices, classroom, laboratory, parking, landscape etc.), construct new or additional space, install signage, furniture, paint or flooring. Project requests using this option are to be reviewed and approved by Campus Planning and Development prior to be forward to Design and Construction.   Once a request is submitted to Design and Construction through WorkFlow; a project will be created, and a project manager will be assigned.  The customer will be contacted within two (2) working days of the project being assigned to discuss scope of work and any schedule requirements.


The BLUE button is for assistance with questions/concerns or requesting a maintenance estimate. Examples may include but are not limited to status of a work order, requesting an estimate for maintenance work, asking for custodial contact information, or other general questions. FM@YourService reviews the work order notes for any additional information or calls the technician/manager to obtain more details. Information that is requested using this option will receive a response within two (2) business days.