How to access our services (FM@YourService)
Facilities Management partners with the campus community in order to deliver exceptional customer service to provide a physical environment that supports university excellence. FM@YourService supports always there, always the best in the following ways:
FM@YourService is the communications, operational/work processing, and customer service support hub within Facilities Management for General Education Fund buildings needing Maintenance, Utilities, Landscape Services, Key and Access Services, Custodial, Fire and Life Safety, Design and Construction, Vendor Contractors and Campus Stewardship.
If you have an emergency, call FM@YourService 24/7 at 319-335-5071. If it is an after-hours emergency, the phone message provides instructions to transfer the call to the Department of Public Safety (DPS). DPS will then call for the appropriate on call personnel to respond to the reported issue.
FM@YourService portal as it appears on the Facilities Management homepage.
When reporting any concern or situation, in the case of an emergency, by phone or through the portal, please have as much relevant information available:
- building name
- room number
- detailed description of the concern
- contact person (first and last name)
- available phone number or numbers for primary contact