The University of Iowa

Service Delivery

How to access our services (FM@YourService)

Facilities Management partners with the campus community in order to deliver exceptional customer service to provide a physical environment that supports university excellence. FM@YourService supports always there, always the best in the following ways:

FM@YourService is located on second floor of the University Services Building (USB) and serves General Education Fund (GEF) buildings on the Main Campus and the Oakdale Campus.  The team is a responsive, customer-service-oriented group that triages maintenance emergency calls, serves as a campus resource, answers/fields general questions, and creates work order requests.

For day-to-day service requests or answers to questions, the FM@YourService – Customer Service Portal is available to anyone who has a HawkID. This online tool allows for electronic reporting of non-emergency requests and for requesting other Facilities Management (FM) services as needed.

If you have an emergency, call FM@YourService 24/7 at 319-335-5071. If it is an after-hours emergency, the phone message provides instructions to transfer the call to the Department of Public Safety (DPS). DPS will then call for the appropriate on call personnel to respond to the reported issue.

FM@YourService portal as it appears on the Facilities Management homepage.

When reporting any concern or situation, in the case of an emergency, by phone or through the portal, please have as much relevant information available:

  • building name
  • room number
  • detailed description of the concern
  • contact person (first and last name)
  • available phone number or numbers for primary contact